Cookie Policy
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies store information about your preferences and allow websites to recognise you when you return. This helps improve your browsing experience and enables us to provide relevant content and services.
2. How We Use Cookies
Pinnacle Leadership Academy uses cookies to:
- Remember your preferences and settings
- Provide essential website functionality
- Analyse how our website is used and perform analytics
- Improve our website performance and user experience
- Deliver personalised content and advertisements
- Enable social media integration
- Remember your cookie consent preferences
3. Types of Cookies We Use
3.1 Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as navigation, access to secure areas, and basic website operations. The website cannot function properly without these cookies.
Examples:
- Session management cookies
- Authentication cookies
- Load balancing cookies
- Security cookies
- Cookie consent preference cookies
Legal basis: Legitimate interests (essential website functionality)
Duration: Session cookies or up to 1 year
3.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information. This helps us improve our website and user experience.
Examples:
- Google Analytics cookies (_ga, _gat, _gid)
- Page view tracking cookies
- User behaviour analysis cookies
- Website performance monitoring cookies
Legal basis: Consent
Duration: Up to 2 years
3.3 Marketing/Advertising Cookies
These cookies are used to deliver personalised advertisements and track advertising effectiveness. They may be set by our advertising partners through our website.
Examples:
- Google Ads cookies
- Facebook Pixel cookies
- LinkedIn advertising cookies
- Retargeting cookies
- Social media sharing cookies
Legal basis: Consent
Duration: Up to 1 year
3.4 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and providing improved features.
Examples:
- Language preference cookies
- Region/location cookies
- Video player cookies
- Live chat cookies
Legal basis: Consent
Duration: Up to 1 year
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We use various third-party services that may set their own cookies:
4.1 Google Services
- Google Analytics: Website analytics and reporting
- Google Ads: Advertising and remarketing
- Google Fonts: Web font loading
- YouTube: Embedded video content
4.2 Social Media Platforms
- Facebook: Social sharing and advertising
- LinkedIn: Professional networking and advertising
- Twitter: Social sharing and engagement
- Instagram: Visual content sharing
4.3 Other Services
- Email marketing platforms: Newsletter management
- Customer support tools: Live chat and helpdesk
- Payment processors: Secure payment handling
5. Managing Your Cookie Preferences
5.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner. You can choose to:
- Accept All: Allow all cookies
- Necessary Only: Only essential cookies
- Custom Settings: Choose specific cookie categories
5.2 Browser Settings
You can control and delete cookies through your browser settings. Here's how for popular browsers:
Google Chrome
- Click the three dots menu > Settings
- Go to Privacy and security > Cookies and other site data
- Choose your preferred settings
Mozilla Firefox
- Click the menu button > Options
- Select Privacy & Security
- Under Cookies and Site Data, click Manage Data
Safari
- Go to Preferences > Privacy
- Select your cookie blocking preferences
- Click Manage Website Data to view and delete specific cookies
Microsoft Edge
- Click the three dots menu > Settings
- Go to Privacy, search, and services
- Under Cookies, choose your preferred settings
6. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website:
Disabling Necessary Cookies
- Website may not function properly
- Cannot remember login status
- Loss of personalised settings
- Security features may not work
Disabling Analytics Cookies
- We cannot improve website performance
- Limited ability to understand user preferences
- Reduced personalisation
Disabling Marketing Cookies
- Less relevant advertising
- May still see ads, but they won't be personalised
- Social media integration may be limited
7. Cookie Retention Periods
Different cookies have different lifespans:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain for a specified period (from days to years)
- Our cookies: Generally expire within 1-2 years
- Third-party cookies: Controlled by respective third parties
8. Mobile Apps and Cookies
If you access our website through a mobile app or browser, similar tracking technologies may be used. You can manage these through your device settings under Privacy or equivalent sections.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
- Updating the "Last updated" date at the top of this policy
- Posting a notice on our website
- Sending email notifications for material changes
10. Legal Basis for Cookie Processing
Under Australian Privacy Act and other applicable laws, we process cookies based on:
- Consent: For non-essential cookies
- Legitimate interests: For essential website functionality
- Legal obligation: Where required by law
11. Contact Us About Cookies
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Phone: (03) 8591 2847
- Address: Level 15, 123 Collins Street, Melbourne VIC 3000, Australia
12. Useful Resources
For more information about cookies and privacy: