Privacy Policy

Last updated: September 10, 2025

1. Introduction

Pinnacle Leadership Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for our programs or services
  • Subscribe to our newsletter
  • Fill out contact forms
  • Participate in surveys or feedback requests
  • Communicate with us via email or phone

This information may include:

  • Name and contact details (email, phone, address)
  • Professional information (job title, company, industry)
  • Program preferences and learning objectives
  • Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website and search terms used
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our services
  • Processing program registrations and payments
  • Communicating with you about our programs and services
  • Sending newsletters and marketing communications (with your consent)
  • Improving our website and user experience
  • Conducting research and analysis to enhance our programs
  • Complying with legal obligations
  • Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may employ third-party companies to facilitate our services, including:

  • Payment processing services
  • Email marketing platforms
  • Website hosting and analytics services
  • Customer support tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings.

Types of cookies we use:

  • Necessary Cookies: Essential for website functionality
  • Analytics Cookies: Help us understand website usage and performance
  • Marketing Cookies: Used to deliver personalised advertisements

7. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your information in a portable format
  • Objection: Object to certain uses of your information
  • Withdrawal: Withdraw consent for marketing communications

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Program participant data: 7 years after program completion
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months
  • Financial records: As required by Australian tax law

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are intended for business professionals and we do not knowingly collect personal information from children under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Phone: (03) 8591 2847
  • Address: Level 15, 123 Collins Street, Melbourne VIC 3000, Australia

13. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us using the contact details above. If you're not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).